We take the security of your data very seriously and do all that we can to ensure that we conform to the laws and best practice of the industry. The following Privacy Policy explains how we will collect and use the information that we collect and your rights to view or amend it.

Your rights as an individual.

From the 25th May 2018 you will have revised rights under the new EU General Data Protection Regulation (GDPR). These are: –
The right to be informed
The right of access
The right to rectification
The right to erase
The right to restrict processing
The right to data portability
The right to object.
Rights in relation to automated decision making and profiling

 

Who we are

1stopswitch.co.uk website is owned by Burton Denman Ltd, 27 Old Gloucester Street, London WC1N 3AX controls any information which you provide on this website, and is registered as a Data Controller with the Information Commissioner’s Office (ICO) under the Data Protection Act 1998 (the Act) under ZA427002.

Further information on the above is available from the ‘Information Commissioner’s Office’ website.  The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF or call 03031231113 or online at www.ico.org.uk/concerns

What do we use your data for?

We are an online marketing company who own several websites for the purpose of introducing customers to a service that they require. Our understanding of a customer requiring a service is by them filling in their contact details – name, email address, telephone number and sometimes other information to request the service that is being offered on that specific website and also confirming the request to be contacted by ticking the box that is present thereby consenting to be contacted for the purpose of the service that is being promoted on that website.

We, under no circumstances, will ever sell or provide the customer contact details for other products that the customer has not expressed an interest in.

Disclaimer

We use external affiliate marketing companies to push traffic to this website. We are not connected to those companies or responsible for the content of any marketing material that they produce. We do not carry out our own marketing. If you receive an email or sms or are contacted by another company in any way who recommend contacting 1stopswitch.co.uk for help with your energy bills it is your choice and responsibility to visit 1stopswitch.co.uk and fill in your details requesting an energy bill comparison.

We will not be held responsible for their method of contact or provided information by them when directing you to our sites. We will only be responsible for your personal data that you provide once you have filled in your details on 1stopswitch.co.uk.

We cannot warranty the expressions and suggestions of the contents aswell as its accuracy in addition to the extent permitted by the law for we shall not be responsible for any losses and/or damages due to the usage of the information on our website or on any external affiliate websites/forums/marketing material. Any information or statement that appears in these sites are not sponsored, endorsed or otherwise approved by us. For these external sites we cannot be held liable for the availability of/or the contents located on or through it. Plus any losses or damages from using these contents or the internet generally.

 

HOW DO WE COLLECT INFORMATION?

The following Information about you may be collected and processed by us:
Details that you provide to us directly by visiting our websites and by filling in any forms on our websites –

This includes using our online services, completing an enquiry form, or applying for any other product or service on our web sites
Details of any transactions that you carry out through our system, including information of your visit to our website and details of any resources accessed when using our website
Details that you may provide to us when contacting us
Details that you have consented to be passed to us by our affiliates, partners, brokers and external/third party marketing companies.

When a third party company provides us with data subject personal information, this will be as a result of you filling your details in online, answering telephone and online surveys, specifically requesting to speak to an energy switching firm. When we do collect information from third parties, we check that they have a valid reason to share your data with us.

 

TYPES OF INFORMATION THAT WE MAY COLLECT

During the course of your use of our websites or correspondence with us, we may collect and process the following information about you that you provide to us when requesting to be contacted for a service online, or via any other form such as registering a complaint or query; including, but not limited to: name, email address, home address, previous addresses(s), residential status, current energy provider, phone numbers, date of birth, employment details, income details, bank account details, monthly expenditure details of your visits to our website are collected and information including, but not limited to: location data, traffic data, other communication data and the resources that that you have accessed.

More details on this are given when we explain our use of COOKIES later in this document.

STORAGE OF PERSONAL DATA

In order to protect your personal data we have strict security measures in place:

Secure servers are used to store your data. These are treated as confidential and are not accessible to the public

Data that we hold is only accessible to own employees or those third parties who need to know such information in order to deliver our products and services and can only be accessed by way of username and password method

We routinely evaluates its data security procedures in order to identify security threats, and to ensure continued security, – the integrity of our servers is of paramount importance to us

We will not store your personal details beyond the legally-permitted period and so records we hold relating to you will be entirely deleted from our servers at the point we can no longer legally retain them.

Although we aim and take all possible measures to completely protect your data, we are unable to guarantee or warrant the security of any information that you transmit to us. Data transmission over the internet can be an insecure method of communication. It may be possible for third parties outside of the control of us to access the data you are communicating to us whilst the transmission is in process and neither us or you would be aware.

We only hold your data for as long as required for the purpose of which it was collected.

 

HOW WILL WE USE YOUR INFORMATION?

Our websites collect personally-identifiable information from our users. Our websites collect demographic information about you, (such as name, age and locality). This data will be used in order to process and submit your enquiry to our partners. It may also be used by us and carefully selected third parties to contact you by email, SMS, post, telephone or other appropriate means, with communications about their products or services that you have expressed an interest in, who may be in a position to help you; examples are such as:

Energy Switching Firms
Energy providers

We may use any of this information in the following ways:
To make sure that the content that you see from our website is presented to you and your computer in an effective manner

To provide you with services, products, information or special offers that we feel may be of interest to you or that you have requested from our websites, where you have shown consent to be contacted for such purposes; please see table below for the industry types you can expect to receive services, products, information or special offers from.

To confirm that the information that we hold about you is current and up-to-date via third party providers of such services, to include phone, e-mail, SMS and postal verification methods, to inform you about the changes and upcoming services through our website

To respond to your Customer Service enquiries or to handle complaints effectively – we have a duty to ensure that we are corresponding with the person whose details we will be discussing and we like to have your application history in front of us when responding to your Customer Services contact with us to give you the speediest resolution possible

If we are legally obliged to allow other parties access to your personal data in order to comply with any law or regulation or when we seek to protect our commercial interests through any means open to us in law

In order to allow an affiliate who introduces customers to us, to know how to bill us for their services

Should we be bought by an external entity the personal data held by us about our customers will be one of our assets and as such will be transferred at the point of sale

To undertake improvement to our websites and application processes

PASSING YOUR INFORMATION TO THIRD PARTIES

By entering your information into our websites you agree that valued third party partners may contact you via telephone, automated telephone, email, SMS, post or other appropriate means, with products and services that you have expressed an interest in and have agreed to be contacted for. If you have been referred to one of our websites from a third  party you should always read their terms and conditions.

You have the right, at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted by us for marketing purposes, please unsubscribe here https://www.burtondenman.co.uk/unsubscribe

We do not share or transfer data outside of the UK

SHARING OF YOUR INFORMATION

We may share your Information with third parties in the following ways:
We sometimes use agents and service providers to process your information on our behalf. For example, we may use third parties to maintain our IT systems. Where we use agents and service providers to process your information, we will ensure that they have adequate security measures in place to safeguard your Information.

We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.
We may give information we hold about you to third parties as part of the process of selling one or more of our businesses.

We may transfer your information to our partners, Look after my bills and third parties may share information with us in relation to your application and in accordance with their Terms and Conditions.

When we refer your details to a third party company, we may receive financial compensation for doing so. However, we do not charge you for this introduction.

CONSENT

If you are making or have made an enquiry online on our website then we ask you to tick a box on our contact form to say that you consent to being contacted by an Adviser.

You can withdraw your consent at any time by –

Unsubscribing here www.butondenman.co.uk/unsubscribe

By writing to us here – 27 Old Gloucester Street, London WC1N 3AX

WHERE WE STORE YOUR INFORMATION

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your information transmitted to this site; any transmission is at your own risk. Once we have received your Information, we will use strict procedures and security features to try to prevent unauthorised access.

HOW WE USE COOKIES

A “cookie” is a small piece of information that is stored on the browser on your computer’s hard drive. Most websites use cookies to improve the way the website works and to provide information to website operators about use of the website. We use cookies to allow you to use and navigate this site, to store information about your preferences, to collect information about how visitors use this site and to enable us to improve this site. Most web browsers allow you to manage and block the use of cookies by changing your browser settings. If you choose not to accept cookies on this site this may affect the quality of your visit to this site.
You can find more information about the individual cookies we use and the purposes for which We use them in the table below:
Cookie
More Information
local cookies
We store cookies for this website which helps with usability especially with the application form.
google-analytics.com
Google Analytics is a tool we use internally to monitor website usage.

For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org.

We may also pass your information to the Financial Conduct Authority, the ICO and/or other regulatory/governing bodies, for the purposes of compliance monitoring.

THIRD PARTY WEBSITES

In order to provide the widest possible range of products and offers for our customers, our website may contain links to third party websites. Please note that in selecting a particular link to any such product or offer, we do not accept any liability or responsibility, because these websites have their own Terms & Conditions and Privacy Policies. If you have any queries regarding these websites, you should contact the owner of that particular website directly.

 

IP ADDRESSES AND COOKIES

Through our website we may collect information about your computer, including your IP address, browser type and version and operating system information for system administration and to report aggregate information to our advertisers. All this information is purely statistical and does not identify any individual.
A “cookie” is a small piece of information that is stored on the browser on your computer’s hard drive. Most websites use cookies to improve the way the website works and to provide information to website operators about use of the website. We use cookies to allow you to use and navigate our sites, to store information about your preferences, to collect information about how visitors use our sites and to enable us to improve our sites. Most web browsers allow you to manage and block the use of cookies by changing your browser settings.
If you do not want to allow access to the cookies on your system then you can set your browser to refuse cookies. However, in doing so you will not be able to enjoy the full use of this site.
Please visit our cookie policy for full details of how we use cookies on our site or for more information on cookies (and how to switch them off) please visit www.allaboutcookies.org
By submitting an application form on our site, you confirm that all of the information provided is accurate and true.

 

CHANGES TO OUR PRIVACY POLICY

The Company from time to time may update and make changes to this Privacy Policy. If this happens the updated version will be posted on this site. Please make sure that you regularly check the Privacy Policy for updates.

We will never charge you for the use of our service or take money from your account.

The information contained in this website is subject to UK regulatory regime and is therefore intended for consumers based in the UK. This site is available to UK Residents only aged 18 years and over.